Contact Us

U.S.-based support for sizing & fit, orders, shipping, and returns.

  • Fast replies during service hours
  • Expert sizing guidance
  • Verified authenticity

Ways to reach us

Email

For the fastest help, email our team:

[email protected]

Attach photos if you need sizing advice or authenticity checks.

Service Hours

Mon–Fri 9:00–18:00 ET
Sat 10:00–16:00 ET • Sun Closed

Mailing Address

1472 Broadway, Suite 510
New York, NY 10036, USA

By appointment only. No retail storefront.

Popular support topics

Sizing & Fit

Share your current frame size (e.g., 54–18–145) and whether you prefer a snug or relaxed fit.

Order Status

Provide your order number and email. We’ll confirm status and tracking.

Authenticity

We verify model codes, temple markings, hardware, and packaging before listing.

Returns & Exchanges

Items must be unworn with all accessories and tamper tag attached.

Send us a message

Optional: add sizing details

Map location

Note: We are not a public showroom. Please contact us to arrange any courier drop‑offs or returns.

Contact & service FAQ

How long does shipping take?

Most in‑stock orders ship within 1 business day. Standard U.S. shipping is 2–5 business days depending on destination. See our Shipping Information.

Can I change or cancel my order?

If your order hasn’t shipped, we’ll do our best to update or cancel it. Email us with your order number as soon as possible.

Do you offer international shipping?

We primarily serve the U.S. at this time. If you have an international request, email us and we’ll advise options and costs.

Are you affiliated with Prada?

No. Prada is a registered trademark of its respective owner. sunglasses‑prada.org is an independent site curating Prada sunglasses available for purchase.